Shipping Policy for trykid.com

Processing Time: Orders are typically processed within 1-2 business days. Once your order is processed, you will receive an email confirmation with tracking information. Please note that processing times may be extended during peak seasons or promotional periods.

Shipping Rates: Shipping costs are calculated at checkout based on your location and the weight of your order. We offer standard and expedited shipping options for domestic and international orders.

• Free Shipping: All items under 10kg qualify for free standard shipping. Expedited shipping options are available at an additional cost.

• Over 10kg (Air Shipping): For items over 10kg, a shipping fee will be charged based on the weight of the item. The shipping cost will be calculated at checkout for air shipping.

• Oversized Items (Above 15kg):

  • Sea Shipping: Oversized items weighing above 15kg will be shipped via sea shipping, and the delivery is free. Sea shipping takes 25 to 30 days, and delivery times may vary depending on the season and any limitations.

Domestic Shipping:

• Standard Shipping: Estimated delivery within 3-7 business days.
• Expedited Shipping: Estimated delivery within 2-3 business days.

International Shipping:

• Standard International Shipping: Estimated delivery within 7-14 business days.
• Expedited International Shipping: Estimated delivery within 4-9 business days.

Please note that international customers are responsible for any customs duties, taxes, or fees imposed by their country's customs regulations.

Tracking Your Order: Once your order has shipped, you will receive a tracking number via email to monitor the delivery status of your package. Track your order through the carrier's website for real-time updates.

Lost or Stolen Packages: TryKid is not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure. Contact the carrier for assistance if you encounter any issues with the delivery of your package.

Return Policy: We have a 30-day return policy. To initiate a return, contact us at trykidshop@gmail.com. Ensure the item is in its original condition, unworn, unused, with tags, and in the original packaging. Include the receipt or proof of purchase. We will provide a return shipping label and instructions. Returns without prior authorization will not be accepted.

Damages and Issues: Inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately for resolution.

Non-Returnable Items: Certain items cannot be returned, including perishable goods, custom products, personal care items, hazardous materials, flammable liquids, gases, sale items, or gift cards.

Exchanges: For a quick exchange, return the item following the return process and make a separate purchase for the desired item.

European Union 14-Day Cooling Off Period: EU customers have the right to cancel or return orders within 14 days. Items must be unworn, unused, with tags, and in original packaging. Provide the receipt or proof of purchase.

Refunds: Upon receiving and inspecting your return, we will notify you of the refund status. Approved refunds will be processed within 10 business days to your original payment method. Allow additional time for your bank or credit card company to process the refund. Contact us at trykidshop@gmail.com if more than 15 business days have passed since return approval.